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As I’ve done quite a few clinical tips now, I thought it would be interesting to ask our receptionists what their top tips from the front line would be.
Sara, one of our excellent branch manager team, says communication is essential. Passing on as much information as possible to the clinical team can sometimes be challenging if presented with a very worried or upset client on the phone.
Sara also says remaining calm is key, and she always does her best to reassure clients and ensure the patient turns up at the right surgery at right time.
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