Vet Times

Tag: Clients

  • New drying off consultation tool launched

    New drying off consultation tool launched

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    New intramammary infections picked up during the dry period may be linked to a variety of environmental and management factors, potentially leading to clinical mastitis in the next lactation. This is not a new story for clients, yet often remains a problematic one to discuss with your farmers. Boehringer Ingelheim Animal Health’s new drying off…

  • Eat, sleep, vet, repeat

    Eat, sleep, vet, repeat

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    Many aspects of lockdown are similar to being on-call: travel is restricted to staying in your local area, and, apart from shopping for food or exercising (especially with the weather still feeling rather wintery), most people are largely house-bound. That’s not to mention the fatigue and constant low-level anxiety – so trying to find things…

  • We’ll look after them

    We’ll look after them

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    Since the beginning of the pandemic, many small animal vets adopted a “no clients in the building” policy. To begin with, we didn’t like it. Everything took longer, we ran back and forth between practice and car park, history taking was stilted, the practice phone lines were jammed and we often ended up running around…

  • Strange obsession

    Strange obsession

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    Looking back through my blogs, I realise I’m a bit poo / cat litter obsessed – but as I’m currently living with the messiest cat ever, I hope you’ll you forgive me one more item on the topic. This time round I’m identifying a gap in the capital market (for any of you interested in…

  • Could COVID-19 close the door to the veterinary course?

    Could COVID-19 close the door to the veterinary course?

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    It has long been a fear – among those inside the profession and outside – that university places to study veterinary medicine are not as accessible as they should be. There is a perception the course, if not the vocation, is slightly elitist – not helped by the impression of most clients that the medical…

  • Cultural differences

    Cultural differences

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    No matter how much I try to persuade him otherwise, Prof Edward Coleman is insistent that he uses an indoor litter tray. Cat litter now makes up about 50% of the contents of my bin each week. I recall it being much the same when in practice with the added bulk of non-clumping litter and…

  • Mixed new grads

    Mixed new grads

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    As a student, I remember sitting in the passenger seat of a farm vet’s car on the way to a cow caesarean, desperately trying to remember anything he might ask me about calvings. Instead, he quizzed me on the top 10 small animal emergencies. I think he was trying to reassure me that not many…

  • OSCE alternatives?

    OSCE alternatives?

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    Any education process has always been in a state of change; it’s the one thing you can guarantee. While I know this causes stress, it’s worth focusing on what the educational process is aiming to achieve. In particular, with OSCEs, its aim is to ensure you are a safe and competent practitioner – for you,…

  • Covideo killed the radio star

    Covideo killed the radio star

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    While I try and keep these blogs as supportive, informative and educational as possible (I promise I do!), sometimes a little fun is required. During lockdown I marvelled as my clinical colleagues stepped up to continue providing for our patients, and I know this has been hard – shifts extended, clients more stress than usual,…

  • Connection: step seven

    Connection: step seven

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    Before discussing the final element of building connections with clients, let’s recap what this series has explained so far: Our clients need to feel four things if we want complaint-free consults with optimum buy-in and compliance: Connection, Trust, Reassurance and Clarity (CTR-C). And our mnemonic for connection is: IS IT CHE(esy?) – Set your Intention, Smile, Introduce yourself, Touch,…