Vet Times

Tag: Clients

  • Commonly held beliefs that don’t do us any good, pt 1

    Commonly held beliefs that don’t do us any good, pt 1

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    Belief #1: clients are an obstacle to overcome “Clients are rude. They’re stupid. They don’t care enough about their animals, are inconsiderate, and have no empathy for us and the struggles we face. They’re demanding, unreasonable in their expectations and want everything for free…” When was the last time you thought – or said aloud…

  • Shopping – it’s not that much of a mystery

    Shopping – it’s not that much of a mystery

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    I’ve just read a breakthrough email – not a huge fanfare of exams passed or a lottery win, but something that, nevertheless, made me realise how far I’ve come over the past few years. The email was a simple one: “You are still on our list for XYZ role, but we haven’t used you in…

  • The fallacy of prophecy

    The fallacy of prophecy

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    Evolution by natural selection has provided us with some wonderful tools to make sense of and manipulate the world. All of us carry around one of the most complicated objects in the universe within our skull, and our bloated, folded brains are able create illusionary facsimiles of the world around us, and imagine what may…

  • Sustainable pet ownership

    Sustainable pet ownership

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    Pet owning is carbon costly – not just in terms of veterinary care and treatment, but also due to their diet and the products we buy for them. But if we look at the bigger picture, we may find that pets could, in fact, reduce an individual’s carbon footprint due to the type of lifestyle…

  • Christmas: the post-game analysis

    Christmas: the post-game analysis

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    We’ve reached the other side of the festive season – and while those of us who had to work breathe a collective sigh of relief that it’s over for another year, I like to take stock. Every year at the start of the season – as I brace myself to face the inevitable onslaught of…

  • ‘The buzz’

    ‘The buzz’

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    I am, and shall always remain, a city boy. However much I love the peace, simplicity and endless rainfall of the Devon countryside, I feel most alive surround by buildings, traffic, sirens and people. This is surprising because I’m not an especially sociable person, and I am only rarely involved in the sorts of things…

  • Sustainable veterinary

    Sustainable veterinary

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    Having recently attended a talk from Davies Veterinary Specialists regarding its environmental initiatives, I felt that both I personally, and many veterinary practices out there, could be doing a lot more to be “greener”. In a recent BVA Voice of the Veterinary Profession survey, it was found 89% of members think vets should play a…

  • With teeth marks

    With teeth marks

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    Christmas blog number two, and what is there left to consider after the chocolates of last time? Well, this is going to focus on the issues around turkeys. Huge, frozen turkeys – the symbol of all that is wrong with the festive season. A species defined by a single day. As I write this, thousands…

  • Two cats: a tale of diametric treatments

    Two cats: a tale of diametric treatments

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    I thought I would take well to emergency work; I’m a night owl, and when animals crashed or bled in general practice I kept my cool and worked logically, but quickly, to discover the problem and fix it – or at least, attempt to. I had recently left my post as clinical director, and picking…

  • Managing client expectations

    Managing client expectations

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    After last month‘s look at consent and jigsaw identification, I thought it would be good to share something I edited out of that blog. Namely, besides navigating the law and the code of conduct, you also need to manage clients’ expectations of how you use their case online. Firstly, I’ll say you can run a…