Tag: Compliance
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History keeps repeating…
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I’m deep into chapter four of my PhD and the consequences of contagious livestock diseases and veterinary interventions are key to the veterinary journey. In the past, decisions taken on animal health were based on protecting human health, while the welfare of the animals was a secondary consideration – if it was even considered at…
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Systemic hypertension, part 1
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Blood pressure monitoring is a standard practice as part of human medicine physical examination. In veterinary medicine, however, this is often omitted due to patient compliance issues, as well as inaccuracy as a result of transient hypertension caused by stress and fear. Systemic hypertension ultimately results in target organ damage – brain, heart, kidneys and…
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Tips for improving owner compliance
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Owners love their animals and want the best for them, but despite seeking and spending money on veterinary care, they frequently fail to follow their vets’ instructions when it comes to medication. One 2003 study1 found owner compliance with vet instructions in 64% of cases, suggesting something is going very wrong. Common reasons given by…
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Connection: step seven
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Before discussing the final element of building connections with clients, let’s recap what this series has explained so far: Our clients need to feel four things if we want complaint-free consults with optimum buy-in and compliance: Connection, Trust, Reassurance and Clarity (CTR-C). And our mnemonic for connection is: IS IT CHE(esy?) – Set your Intention, Smile, Introduce yourself, Touch,…
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Mastering the art of veterinary medicine
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Veterinary medicine, veterinary surgery, veterinary science; whatever you want to call it, veterinary has all these academic connotations – and rightly so. But a lot of what we do is not black and white – very few “textbook cases” or one-size-fits-all diagnostic approaches exist. There are so many balls to juggle – client requests, patient (and…
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What goes around comes around
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For the first time in a very long time I am coping with the horror of horrors – a dog with an EC. A Buster collar. The cone of shame. Hollie (the Peke) had some facial surgery recently, and therefore has a cat-sized collar. I’ve long said I think selecting the right-sized collar and fitting…