Tag: receptionists
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Top tips from the reception desk
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As I’ve done quite a few clinical tips now, I thought it would be interesting to ask our receptionists what their top tips from the front line would be. Sara, one of our excellent branch manager team, says communication is essential. Passing on as much information as possible to the clinical team can sometimes be…
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Chocolate, tea and respect
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I’m getting old. I can see that. People greet me not by saying “you look great” but by saying “you’re getting greyer”. The worst part of that is not that it’s rude, but that they seem to think it’s funny. I’ve been in this profession a long time, and I have seen quite a bit.…