Tag: reflective listening

Tips for improving owner compliance

Dec 26, 2022

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Owners love their animals and want the best for them, but despite seeking and spending money on veterinary care, they frequently fail to follow their vets’ instructions when it comes to medication. One 2003 study1 found owner compliance with vet instructions in 64% of cases, suggesting something is going very wrong. Common reasons given by…
The power of reflective listening

Jan 5, 2015

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Vets are always taught, quite rightly, the power of effective history taking. The value of it is undeniable, particularly in certain disciplines, such as dermatology. However, over the years I’ve learned to clarify with owners exactly what they are saying. For example, I’ve found “he’s not eating” means quite different things to different people. The “so what I…